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Yardi Voyager is a versatile software that has proven to be essential for various organizations in the real estate industry. Users have …
Overview
What is Yardi Voyager?
Yardi Voyager provides residential and commercial property management software. Capabilities include integrated accounting, lease renewal workflow, and modules for multi-family, senior, and affordable housing, as well as retail, office and industrial units. The company was founded in 1984 and has 4,000…
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What is Yardi Voyager?
Yardi Voyager provides residential and commercial property management software. Capabilities include integrated accounting, lease renewal workflow, and modules for multi-family, senior, and affordable housing, as well as retail, office and industrial units. The company was founded in 1984 and has…
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What is Yardi Voyager?
Yardi Voyager Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Yardi Voyager provides residential and commercial property management software. Capabilities include integrated accounting, lease renewal workflow, and modules for multi-family, senior, and affordable housing, as well as retail, office and industrial units.
The company was founded in 1984 and has 4,000 employees and 35 offices around the world.
Reviewers rate Support Rating highest, with a score of 7.5.
The most common users of Yardi Voyager are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Yardi Voyager is a versatile software that has proven to be essential for various organizations in the real estate industry. Users have found it invaluable as a CRM tool, allowing them to efficiently handle leads and manage the sales funnel. It simplifies the process of connecting and maintaining records for residents, ensuring smooth transitions from prospect to resident. The software also excels at tracking marketing efforts and sales management, providing users with valuable insights to analyze performance and make informed decisions.
In addition to its CRM capabilities, Yardi Voyager serves as a comprehensive solution for day-to-day operations at both the site and organizational levels. It seamlessly manages tasks such as maintenance, move-ins, renewals, and move-outs, making it an indispensable backbone for daily operations. The software's ability to maintain lease documents, prospect information, work orders, purchase orders, amenities, and rentable items ensures that all aspects of property management are efficiently handled in one centralized platform. Furthermore, Yardi Voyager proves its worth by facilitating back-end accounting processes, processing invoices, controlling expenses, and tracking property-related revenue and expenses.
With ancillary products like Mobile Maintenance, Concierge, Rent Cafe, and Construction Management available as well, Yardi Voyager offers a comprehensive suite of tools that cater to different aspects of the real estate business. Its wide-ranging capabilities are further reflected in the fact that every employee in various organizations uses it on a daily basis. Whether it is managing single-family rental houses or streamlining the leasing process for multifamily properties, Yardi Voyager has become an essential component of successful real estate management and growth.
User-Friendly Interface: Multiple users have praised Yardi Voyager for its intuitive and easy-to-navigate user interface, allowing them to quickly become familiar with the system. The software prioritizes user-friendliness by providing a seamless experience to access different modules and workflows.
Customizable Reporting Options: Numerous reviewers appreciate the wide range of customizable reporting options offered by Yardi Voyager. They specifically mention the strength of the financial reporting capabilities and the ability to tailor reports to meet specific needs. The availability of editable user fields for creating custom reports further highlights the flexibility and adaptability of Yardi Voyager's reporting features.
Seamless Property Management: Many users find it convenient that Yardi Voyager allows them to seamlessly switch between properties, making property management more efficient. Users appreciate the ease of overseeing and managing multiple communities within the system and highlight the smooth process of switching from one property to another. This feature enables quick access to property information, streamlining property management tasks.
Steep Learning Curve: Many users have found Yardi Voyager to have a steep learning curve, requiring significant time and effort to navigate the system effectively.
Difficulty in Finding Features: Some reviewers have expressed frustration with the difficulty of finding specific features and functions within Yardi Voyager. The menus are not standardized, making it challenging for new users to locate desired items.
Lack of Intuitiveness: Several users have mentioned that Yardi Voyager is not intuitive, even for experienced computer users. It can take time and practice to become familiar with the system's interface and processes.
Users have made several recommendations based on their experiences with Yardi. The most common recommendations include:
Using Yardi on a scaled basis to consolidate data and functions onto one platform. Users suggest that Yardi is best suited for larger companies with multiple properties to manage. By implementing Yardi on a larger scale, businesses can benefit from the integration of various functions and data onto a single platform.
Providing adequate time and training for users to overcome the overwhelming nature of the program. Users recommend investing in proper training and resources to help users navigate the complexity of Yardi. This recommendation highlights the importance of offering support and education to ensure users can effectively utilize all the features and functionality of the software.
Spending time in the design phase to set up the system properly upfront. Users suggest taking the time to carefully plan and configure Yardi during the initial setup phase. By doing so, businesses can ensure that the system is customized to meet their specific needs and requirements, which will ultimately lead to a smoother and more efficient operation.
These recommendations reflect the need for strategic implementation, comprehensive training, and thoughtful customization when utilizing Yardi for property management and accounting purposes.
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Reviews
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September 18, 2020
Yardi Voyager: Robust, quality reporting, but confusing for new users
It is used for real estate within our company. It is used by accountants, those that work at the apartment complex (maintenance and office staff), as well as upper-level managers that need and use the reports. The platform is the core of our business and managing real estate without Yardi (or one of their competitors) would be nearly impossible at scale.
- Reporting is very well done
- Accounting controls and stability of the system
- Purchase orders and invoicing
- Look and feel of the product
- Cost of customer service and help
- Confusing layout - sometimes hard to find the feature or section you are looking for.
- Odd tech requirements for check scanners, running their product in certain browsers, etc.
September 15, 2020
Great robust CRM with customizable options, fairly easy workflows, and solid support.
We use it as a CRM for a multi-site senior living organization spread across multiple states, to handle all our leads, move them through the sales funnel as well as connect and maintain the records once someone has moved in and ideally try to use it to track our marketing efforts as well as sales management/sales efforts.
- Ability for manager to easily oversee/switch between communities
- User permission throttling to ensure focused areas of access
- Diverse custom reporting with several editable user fields available
- In my experience there's a fairly steep learning curve for a new user to be able to navigate the system
- While there's diverse functionality, many items seem buried in menus or obscure places, particularly the first time you're trying to find them
- Getting used to the refresh functionality in some parts of the system can be challenging if you're used to a system that automatically updates when new filters are applied
May 26, 2020
Voyage with Voyager is a good one!
Voyager is used by our Property Management and Accounting departments. We use it for rent payments, state and federal compliance and general accounting.
- State and Federal Compliance
- Rent Control
- General accounting
- User interface could use a face lift
- Updated web technologies
- User self service for maintaining profile
November 16, 2017
Yardi - Not intuitive, but thorough
Our organization uses Yardi Property Management for our on site property operations, as well as, our back end accounting. It is our solution for all property management, including service/facilities management, our CRM and resident records. It allows us to do all functions of property management from entering prospect traffic, to residency tasks, e.g. posting rent, sending letters etc... to move-out. We process our invoices through Yardi and use it for our expense control.
- Reporting in Yardi is really strong, especially the financial reporting.
- Yardi also is good at versatility when it comes to finding information - you can locate data in many ways and output in many forms.
- Yardi is pretty seamless with allowing you to switch from property to property.
- Yardi PM is not intuitive. Even for savvy computer users, until you get to know it, it is not an easy platform.
- It freezes fairly often on us.
- Yardi's solutions and steps for some processes are cumbersome and again, not intuitive, so you have to ask someone with experience for help.
August 01, 2017
Yardi Voyager - A lot of return for the investment.
We currently use Yardi Voyager 7s to effectively track revenue and expenses related to our managed properties. We manage approximately 30 properties around central Kentucky. Yardi is utilized as our accounting system, helping us track and report all property-related expenses and revenue on behalf of the property landlords that we service. We also utilize Yardi to track tenant, vendor, and property insurance policy information.
- Tenant rent payments tracking - system allows us to effectively track rent payments made by tenants. Templates for tenant account statements, tenant ledgers, etc,. are available within Yardi, which makes it very easy to communicate tenant account status upon request.
- Vendor payment tracking - system easily integrates with our third-party vendor payment system, allowing us to effectively track all vendor payments seamlessly from one system to the other. Vendors are paid in a timely manner and all payment information is stored within Yardi, making the generation of 1099 docs at year-end very easy.
- Insurance Policy tracking - system easily tracks insurance policy information for vendors, tenants, and properties. Ticker lists are automatically updated and give notice to system administrators that policies are due for renewal.
- The configuration of correspondence templates is a little cumbersome and Yardi support for establishing templates comes at a steep cost.
- Yardi updates have caused us several issues in the past - we integrated to a new system recently and had established some customized operations -when an update occurred, we lost all the customized functions and were reset to factory standard. It took about 2 weeks to restore full functionality after the update.
- The knowledgebase for Yardi clients (Client Central) is vast, but finding documentation on specific tasks is cumbersome. Sometimes it takes reviewing multiple source docs (that are 100s of pages long) before you find exactly what you are looking for.
August 01, 2017
Yardi is the core of our business
Yardi is our core accounting and resident management system. Every aspect of our business is recorded and analyzed through Yardi. We also use many of Yardi's ancillary products such as Mobile Maintenance, Concierge, Rent Cafe, and Construction Management. Every employee in the company touches Yardi in some form or fashion every day.
- Yardi is a great accounting program. Its wide variety of report formats and its ability to support custom reports is very impressive.
- Yardi is an effective in taking community staff through an easy-to-navigate workflow of lease prospect to occupied resident.
- Yardi allows a wide array of customization so you can adjust it to the needs of your particular company.
- Yardi began as a core accounting program and added ancillary products and services along the way in a haphazard manner. Some of these ancillary products do not integrate in a comprehensive or intuitive way.
- Yardi Concierge is a cumbersome and clumsy product. Yardi could do a better job in coaching hardware integration and product training.
- Yardi could use a fresh web-based interface with more dashboard analytical tools.